Billing Terms & Conditions

Definitions

Seller refers to the website owner – Dotty4Paws Ltd whose company number is 12609213 and registered address is The Old Post Office, 41-43 Market Place, Chippenham, Wiltshire, SN15 3HR

Buyer refers to the person or organisation placing the order

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller

Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard and American Express.

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

More detailed information on our shipping policies is available here: shipping policy.

Refund/Return Policy

Please checkout our Returns and Refund Policy

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Complaints

Any complaints about items or the seller should be submitted to our support team. Please email: [email protected] There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.

Legalities

In no case shall Dotty4Paws Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Further details can be found in our Website Terms and Conditions

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.